Est. 2015 · Self-funded · Private
Ringba
We handle hundreds of millions of inbound sales and marketing calls that result in billions of dollars in transaction value for our customers on an annual basis. Incredibly proud of our 100+ person team and everything they accomplish.
The Wreck
Before Ringba, Harrison and I ran a four-person operation doing eight figures a year and about 300 million clicks a day. Then the search giants changed the rules. I watched the monitoring screens in my living room go still while I ate breakfast. The business died overnight, and I promised myself I would never build on someone else's land again.
The Bet
We saw that phone calls were where clicks had been a decade earlier: valuable, misunderstood, and about to go programmatic. So we bet on ourselves. Millions in before a dollar came out. I didn't take a salary for years. Our competitors had Salesforce money and two hundred engineers. We had the work.
The Machine
Today we track billions of dollars in calls every quarter, with more than a hundred people and almost nobody ever leaving. Our first company value is the one I recorded myself: leave everybody better off than you found them. At Ringba, "this is not my job" gets you fired on the spot. I'm not kidding.
How it actually runs
I Still Work the Floor
I still do customer support on live chat, including on Christmas so my team can be with their families. I work the booth at every trade show and skip the meetings so I can talk to customers instead. I answer texts at 2 a.m. because some of my best friends run their businesses at night. I once wrote a $59,600 check for a customer whose mistake was entirely his own. My contract didn't require it. I'm in this forever, and forever requires acting like it.
Then there's Ringba X, our programmatic call exchange. Its own engineers, its own business development team, run at a fraction of the margin everyone else takes. It exists so our customers win. That's the whole strategy, and it's worked for ten years.
“There's always an opportunity to scale a business, but it's always in the work someone else is unwilling to do.”
my whole career in one sentence
